FAQ

ACCOUNT
Do I need an account to order?
No, you can place an order as a guest. However, creating an account gives you some perks:

• Faster checkout process

• Easily view your order status and history

• Receive updates about new releases and special fan collections

What is the status of my order?
After placing your order, you will receive a confirmation email with tracking information so you can follow your order’s journey.

Can I change my order?
Changes can only be made to orders that have not yet been processed for shipment. Once your order is marked as “In Production,” “Ready to Ship,” or “Shipped,” we are unable to make modifications.

PAYMENT
What payment methods do you accept?
We currently accept:

• PayPal – secure and easy processing.

• Credit/Debit Card – Visa, MasterCard, American Express, Maestro.

How secure is my online order?
All payment information is transmitted through SSL-encrypted pages directly to our payment processor. Your credit card details are never stored on our servers.

Which currency will I be charged in?
All transactions are processed in USD. If your card uses a different currency, your bank will handle conversion based on the exchange rate at the time of processing.

SHIPPING
How do I set my shipping address?
Please enter all information in English. Non-English characters should be replaced with the closest English equivalent.

Can I change my shipping address after placing an order?
Once your order is processed or shipped, the shipping address cannot be revised. Make sure your address is current and where you will receive packages reliably.

Where do you ship?
We ship worldwide, including North America, Central America, South America, Europe, Asia, and Oceania.

How long does it take to ship my order?
Orders usually take 3–7 days to process before shipment. Delivery time depends on the shipping method you choose.

How can I track my package?
After your order is placed, you’ll receive a confirmation email with tracking information.

What if I’m not home?
Delivery partners will attempt redelivery or provide instructions to pick up your package from a local facility.

SERVICE
What do I do if items are missing from my order?
Contact us immediately at service@gamedaydaily.com with your order details.

Do you accept returns?
Yes, returns are accepted under the following conditions:

• The item was purchased from our online store

• The item has not been used

• Return request is made within 14 days of delivery

Can I exchange an item?
Exchanges are accepted under the same conditions as returns. Please indicate your desired exchange item when contacting our support team.

Are returns free?
Return shipping may be free depending on the situation. If the reason for return is not due to an error on our part, shipping costs may be deducted from your refund.

How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package. Once accepted, refunds, credits, or exchanges are issued within 14 days of processing.

Still have questions?
Reach out directly at service@gamedaydaily